Last year, E.ON Group companies in Romania invested 86 million lei in the digitalization and automation of infrastructure, as well as in expanding self-service platforms for customers. For this year, the allocated budget is 102 million lei, up 19%. Additionally, 123 million lei were invested in 2023 in modernizing the electricity distribution network with EU funds, which also integrate digitalization and automation components. For this year, the amount will reach 155 million lei.
The results of these investments can be seen in the increasing number of interactions and operations carried out through digital platforms and in the enhanced safety of the networks, which have improved customer experience. These are highlighted in the company’s recently published Sustainability Report for 2024.
On the supply side, the customer platform E.ON Myline recorded the highest score for customer satisfaction. Here, users can easily manage natural gas/electricity contracts, access information about invoices, consumption, or energy efficiency solutions. The number of consumption points reached 2.37 million, with over 155,000 added last year. Self-reading and meter index submissions, which allow consumption monitoring, are becoming increasingly popular among E.ON customers, with a 20% increase on the platform, reaching 15 million self-readings by the end of 2024.
The app was expanded in 2024 with useful features for customers: payment of guarantees and invoices for solar panels, downloading compensations, and accessing PDF invoices regardless of billing option. The number of electronic invoices grew by almost 10% last year, reaching 1.93 million. At the same time, the number of payments made through the platform in 2024 reached 9.9 million, nearly 30% more than the previous year.
E.ON Energie Romania has fully implemented the digital contracting process for the Casa Verde AFM program, available both on the website www.eon.ro and in the mobile app. Full transparency was ensured throughout the process – from document upload and request submission to project completion.
The online educational platform “Energy Station”, hosted on eon.ro, has become one of the best sources of information for energy consumers in Romania. By the end of 2024, over 462,000 users had accessed the platform, a 44% increase compared to the previous year.
On the distribution side, investments in automation and digitalization focused mainly on integrating substations and transformer stations into SCADA (Supervisory Control and Data Acquisition), implementing remotely operated equipment, and expanding smart metering. Investments were also directed toward developing applications, digital solutions, and optimizing digital platforms that facilitate customer interaction with Delgaz Grid.
The online connection platform on delgaz.ro has become increasingly popular among customers, thanks to the benefits it offers: submitting documents online and tracking the status of the connection process, from request initiation to completion of works for connecting to the natural gas/electricity distribution system. In 2024, the number of customers using this service increased by 20%.
Delgaz Grid continued the rollout of smart meters, which allow remote monitoring of electricity consumption. By the end of the year, more than half a million smart meters had been installed, of which 93,400 were added in 2024.
One of the key initiatives is the implementation of the ADMS (Advanced Distribution Management System) – an advanced platform that enables integrated monitoring and management of the electricity distribution network. This solution allows many interventions to be carried out remotely, without field teams being dispatched, thereby reducing response times.
SMARTdetect is a digital solution for detecting natural gas leaks, integrating artificial intelligence, multiple devices, and specialized IT applications to centralize and analyze real-time field data. Following its implementation, the length of the inspected network increased from 170,000 km in 2023 to 285,000 km in 2024, while the reduced data analysis time enabled quicker interventions in the gas network.
